If performance is critical, information is power.
Inbound from Micron Talk gives you the tools to make the most of your inbound call traffic.
How many of your incoming calls are answered?
Inbound provides you with weekly graphs to show how many calls get picked up, how many get missed and how many get the engaged tone. More than that, inbound provides you with pie charts to show which geographical areas your calls come from, what times of the day are your busiest, Monday - Sunday and also which months of the year are busy.
So you know what's happening to your calls, now what do you do about it?
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Inbound allows you to route calls when busy or engaged to alternative numbers and even mobiles.
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Inbound allows you to route calls depending on where they are coming from e.g. if someone calls from London, Inbound will send the call to your London office
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Inbound allows you to route calls differently according to time, day, week and even date such as Christmas, Easter or even your birthday!
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Inbound can distribute calls evenly across different numbers, allowing you to share your workloads evenly and fairly
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Inbound allows you to manage your calls online with instant number pointing and routing setup
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Inbound can be used with non geographic (0844, 0808 etc) or local numbers
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Inbound allows you to port your existing numbers onto it
